Frequently Asked Questions
What happens if I miss a payment?
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If you miss a payment, your registration will remain active for 7 days. After that, your spot may be released, and any prior payments could be forfeited. Please contact us as soon as possible to discuss your options.
How can I pay my balance in full?
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You can pay your remaining balance anytime by logging into your account and selecting “Pay Balance.” If you need help, our team is here to assist you.
Can I get a refund?
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All registrations are non-refundable. However, you can transfer your ticket to another person or apply your payment toward a future event if requested before February 15, 2026.
How do I change my ticket registration?
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To transfer your ticket, please email us at [email protected] with the new attendee’s information.
Can I buy additional packages?
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Yes! You can upgrade to Premier or VIP packages by logging into your account or contacting our team.
How do I change my credit card information?
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Log into your registration account, go to “Payment Methods,” and update your credit card details. If you need help, reach out to our team for secure assistance.
Is there a payment plan available?
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Yes, you can select a payment plan during checkout. Payments will be automatically billed on the schedule provided when you register.
Will I receive a receipt after each payment?
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Yes! Every payment generates an email receipt. You can also view your payment history anytime in your account dashboard.
What payment methods are accepted?
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We accept Visa, MasterCard, American Express, and Discover. For other payment arrangements, please contact our finance team.
Who can I contact for billing questions?
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For any billing-related questions, email us at [email protected]. We’re here to help!
Support Ticket
Please review the FAQ before submitting a ticket for assistance.
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