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Registration Change Request

We understand that plans can shift. If you need to make changes to your Ignite 26 registration, we're here to help. Packholders are allowed a one-time change of registration to accommodate team contests.

We ask all registration changes to be finalized by March 1st, 2026, to allow time for processing.

✅ Option 1

One-Time Change Registration (Free)

Use this option to upgrade a general admission registration to a premium ticket from your pack — typically for contest or giveaway winners. This is a one-time, no-cost update. You'll be redirected to a page to complete the upgrade.

 

CHANGE

✅ Option 2

Replace Existing Registration

If someone can’t attend and you’d like to assign their registration to someone else, use this option. A small processing fee applies for registration replacement through the ticketing systems. We are not able to change names on tickets without form.

 

REPLACE

✅ Option 3

Having Trouble And Need Help

We understand that plans can shift. If you need to make changes to your Ignite 26 registration, we're here to help. Go to our Contact Us page and let us know how we can help make things easier for you and your team.

 

HELP

Frequently Asked Questions

What happens if I miss a payment? +
If you miss a payment, your registration will remain active for 7 days. After that, your spot may be released, and any prior payments could be forfeited. Please contact us as soon as possible to discuss your options.
How can I pay my balance in full? +
You can pay your remaining balance anytime by logging into your account and selecting “Pay Balance.” If you need help, our team is here to assist you.
Can I get a refund? +
All registrations are non-refundable. However, you can transfer your ticket to another person or apply your payment toward a future event if requested before February 15, 2026.
How do I change my ticket registration? +
To transfer your ticket, please email us at [email protected] with the new attendee’s information.
Can I buy additional packages? +
Yes! You can upgrade to Premier or VIP packages by logging into your account or contacting our team.
How do I change my credit card information? +
Log into your registration account, go to “Payment Methods,” and update your credit card details. If you need help, reach out to our team for secure assistance.
Is there a payment plan available? +
Yes, you can select a payment plan during checkout. Payments will be automatically billed on the schedule provided when you register.
Will I receive a receipt after each payment? +
Yes! Every payment generates an email receipt. You can also view your payment history anytime in your account dashboard.
What payment methods are accepted? +
We accept Visa, MasterCard, American Express, and Discover. For other payment arrangements, please contact our finance team.
Who can I contact for billing questions? +
For any billing-related questions, email us at [email protected]. We’re here to help!